ABSTRACT 

Part-time employees are critical to the daily operation at many sport and recreation focused businesses. Managers at many sites regularly deal with turnover and absenteeism among part-time workers. Absenteeism among the part-time workforce is problematic when less than a full staff is present to perform critical tasks. It negatively impacts customers through longer wait times and employees through increased workload. Therefore, managers in these settings should be making attempts to retain quality employees for as long as possible and offset the detrimental consequences of absenteeism. Managers could develop initiatives to ensure attendance from employees scheduled to work at times of peak customer presence as well as incentivize employees to replace absent workers on short notice. Therefore, the purpose of this work is to provide students with a case study situated within the possible employment setting of community-based sport and recreation facilities and complexes and have them develop initiatives to improve attendance and longevity of employment among part-time workers.

The application to sport management is that current students could likely work in businesses that employ part-time, seasonal workers. Commercial sport and recreation facilities and complexes exist in many locations; therefore, there is a strong likelihood that current sport management students will be working in these settings after graduation. Furthermore, they could benefit from imagining themselves overseeing a labor force of part-time workers and developing initiatives aimed at those part-time workers ranging from high school aged students to senior citizens. As future managers in these settings, students could be challenged to find ways to reduce absenteeism, fill staff shortages created by absenteeism on short notice, and retain quality workers for longer durations. The efficiency and effectiveness of the operation is highly dependent upon part-time workers; as a result, it would be worthwhile to develop initiatives to best ensure the operation is running at a maximum level of efficiency and effectiveness.

KEYWORDS: management, incentives, employees

INTRODUCTION 

Commercial sport and recreation businesses may range from single buildings to expansive multi-sport complexes. These complexes might be referred to as “sports campuses.” The size of these sites could range from an indoor facility measuring 50,000 square feet to a larger complex measuring hundreds of acres. The activities that take place within could include any assortment of team-based and individual activities. Basketball, hockey, tennis, gymnastics, soccer, flag football, cornhole, and pickleball are among the activities conducted at these sites. Regarding ownership and management of these facilities and complexes some might be owned by a municipality and managed by the municipality’s sport and recreation division. Some municipalities choose to outsource the daily management to a private company while other facilities and complexes are privately owned.

At many of these sites, a core of full-time managers directs the overall operation. The quantity of full-time employees could vary based upon the size and scope of the operation. A common aspect within these facilities and complexes is that the full-time managerial core depends on a team of part-time employees who execute many significant tasks related to customer service and maintenance. The part-time staff includes people from different age groups ranging from high school aged students to senior citizens. They receive an hourly wage, and some might receive fringe benefits such as free use of the facility (e.g., swimming pool, fitness equipment). With rare exception, part-time employees do not receive health insurance, retirement contributions, and/or other benefits that are often provided to full-time workers.

An operation in which part-time employees are heavily relied upon presents challenges to the management. Despite being counted on to execute important tasks, part-time workers are not highly compensated, nor do they receive the same benefits given to full-time staff. Unlike full-time staff, the job might not be their primary focus nor primary source of income. This population could be more likely to leave if other opportunities become available or not report for duty if other circumstances arise. Consequently, reliability and retention of part-time employees have consistently been identified as a critical issue facing managers that work in commercial sport and recreation settings (McCole, Jacobs, Lindley, & McAvoy, 2012). Consequences resulting from frequent absenteeism and rapid turnover of part-time employees could negatively impact the operation in numerous ways; therefore, management should attempt to be proactive to best mitigate the negative effects associated with frequent absenteeism and rapid turnover.

Although turnover is an inevitable aspect associated with operating any business, lessening the amount of turnover can be beneficial. The cost associated with turnover can be significant. McKinney, Bartlett, and Mulvaney (2007) identified the consumption of time and financial resources as consequences of turnover. First, there could be a cost to announce vacancies through sites that charge for posting them (e.g., classified listings in the local newspaper, websites targeting job seekers). In addition, there would be a cost associated with additional wages being paid out because a new hire could be working alongside another employee to learn the job. Since that new hire is earning a wage while working alongside another employee earning a wage, the aspect of paying two wages to do one job exists until the new hire has been fully trained and able to do a job on their own.

In addition, the cost of time spent by management on screening and interviewing candidates could be significant. Although part of the job, these activities command time, and frequent turnover means that the managerial staff is frequently spending time on screening and interviewing activities to fill vacancies. If management consistently spends time on these activities, the time spent on other aspects of the operation decreases. In a setting where there are small quantities of managerial staff and each manager “wears many hats,” retention of part-time workers would benefit management because less of their time would be dedicated to finding replacements for departed employees.

Frequent absenteeism and turnover could be especially problematic because of the negative impact to an operation when inexperienced staff is working shorthanded. For example, absenteeism could add to the workload and stress to the employee who did show up for work. In addition, there could also be a negative consequence for customers, as staff shortages could result in negative outcomes such as longer lines and wait times. If customers repeatedly have negative experiences, they might be motivated to go elsewhere to pursue their leisure interests.

On the other hand, a fully staffed operation with an experienced workforce benefits coworkers and customers. When a full contingent of experienced employees is working, no one is placed in a position of having to cover for the absent worker. In addition, the accumulation of experience increases efficiency and effectiveness within the operation. Shorter lines and shorter wait times benefit the customer. Ensuring the customer has a positive experience is critical to securing their ongoing patronage. Although absenteeism and turnover will occur, management should strive to incentivize those employees to work when scheduled as well as remain for an entire busy season (McCole et al., 2012). Management could establish various initiatives to minimize absenteeism and turnover. The details of those initiatives are expanded upon in the following section.

INITIATIVES TO REDUCE TURNOVER AND OFFSET STAFF SHORTAGES 

Commercial sport and recreation facilities are highly reliant on part-time labor to execute many important tasks. There are many circumstances that would cause these employees to miss their scheduled shift on short notice or leave the job altogether. Regardless of the legitimacy of the reason for absenteeism, such occurrences negatively impact both part-time and managerial staff, as well as customers. Therefore, a full complement of staff is needed to ensure maximum efficiency and effectiveness occurs on any given day.

These facilities and complexes are also potential employment settings for sport management students. Graduates may begin as mid-level managers in community-based sport and recreation facilities and complexes as a first job in the sport industry after graduation. Because sport management students could be working in a setting where turnover and absenteeism could be frequent, it would be worthwhile for them to engage in an exercise before entering the setting that would challenge them to think proactively and create a program designed to reduce incidents of frequent turnover and absenteeism. Although they will never eliminate absenteeism and turnover, they should be thinking proactively to minimize absenteeism as well as increase longevity among part-time employees.

Therefore, the purpose of this case study exercise is to provide students with an opportunity to engage in a managerial challenge within the possible employment setting of community-based sport and recreation facilities/complexes. It is designed to help students understand the challenges of working in settings where there is a high level of reliance upon part-time labor as well as challenge them to create a proposal designed to entice potential part-time workers to stay for a particular duration, fulfill their scheduled shifts, and/or assist in situations of absenteeism by filling shifts left open by an absent employee. The initiative could focus on a period as short as a single day to an entire peak season lasting several months. The proposal might also include focus on performance-based initiatives. For this case study exercise, the student could take the role of a mid-level manager. This mid-level manager would supervise part-time staff and reports to a higher-level full-time staff member, such as a General Manager. The proposal would be presented to the General Manager (the course instructor and/or an invited guest such as a manager of a local facility or complex).

Although it would take time and effort to create and manage such initiatives, the benefit to colleagues, customers, and the business resulting from fewer incidents of absenteeism and turnover could make the initiative worth the effort and expense. These types of facilities and complexes could generate revenues in the hundreds of thousands to several million dollars. Expenses such as utilities, maintenance, personnel, and equipment/supplies will use up most of the revenues. Therefore, the financial resources available would be limited as the quantity of dollars available for this case study exercise would be $12,000 to $18,000 annually ($1,000 to $1,500 monthly), with the fiscal year starting September 1 and ending August 31 the following year.

“Survive the Day” Initiatives

This initiative is designed to offset staffing shortages that occur when a part-time worker calls off on short notice or does not show up without any notice given. It is intended to ensure enough employees are present to execute various tasks. This initiative could be focused upon accomplishing two ideals. They are to 1) incentivize the people who are scheduled that day to show up for their shift and 2) if someone must call off, incentivize someone who wasn’t originally scheduled to take the place of the worker who called off on short notice or did not show up for work (e.g., “no call, no show”).

“Survive the Season” Initiatives

Although open for business year-round, the amount of customer activity within commercial sport and recreation facilities and complexes fluctuates based on the season. The greatest amount of customer traffic occurs during the winter months (early December through late February). Ice surfaces have been booked from the late afternoon (4pm) until late night (1am) on weekdays and booked from 6am to 1am on Saturday and Sunday. Youth association and high school hockey teams are conducting their games in the early evening. Adult leagues occupy the latter hours. In addition to the presence of these user groups, youth and high school games bring a greater amount of spectator traffic as friends, classmates, and family members of the participants attend the contests. It is also the period when public skating attendance peaks. As many as 300 customers could be admitted for a two-hour session on a Saturday or Sunday afternoon.

The ice surfaces are booked for similar hours during the months of September and October. Practice and scrimmages are typically conducted. These activities bring user groups but do not bring spectator traffic. Public skating is offered but would bring a fraction of the traffic seen during the winter months. To ensure employees are present to cover the hours in which user groups are present, a “survive the season” initiative could be designed to incentivize part-time employees to stay with the job from September through February. Contingencies could also be added. For example, employees would need to work a specified quantity of shifts/hours (especially on weekends). In addition, limits to the number of times an employee is absent from a scheduled shift, especially weekends, could be implemented.

Recognition for Performance Initiatives

This initiative would focus on rewarding employees for engaging in certain behaviors outside of the attendance-based actions. Employees who engage in quality work would be rewarded for doing so. Support for recognizing employees was revealed by Kellison, Kim, and Magnusen (2013) as they surveyed 522 part-time college aged (18-23 years old) campus recreation center employees from eleven universities to gain insight regarding factors that influenced their intentions to continue working in a part-time capacity at their respective university recreation centers. Recognition was identified as a key factor that positively influenced intentions to remain with the job/organization. Because many of the part-time workers in this case study exercise are in the age range of 18-23, these findings lend support to attempting recognition-based initiatives that have potential to retain employees.

Many organizations have a performance-based initiative in place, commonly referred to as an “employee of the month” program. This is often a competition-based system where one person is selected from the entire staff and receives the award. Various challenges to implementing initiatives where an employee is rewarded in this fashion exist. First, there is a challenge to objectively measuring and documenting the employee’s work. Because many of the part-time support staff members working in commercial sport and recreation settings do not engage in tasks that are easily quantifiable, measuring “good work” could be subject to opinion and perspective. Second, there are different employee groups, each engaging in different tasks. For instance, some of the workers are front of the house workers who are frequently interacting with customers. Others would be considered back of the house workers who do not regularly engage with customers. Consequently, there would be difficulty in comparing the performance of front of the house to back of the house workers because of the differences in their jobs. As a result, it would be the responsibility of the manager to establish parameters, standards, and/or benchmarks for each employee group.

Although an initiative for rewarding good deeds/good work is well-meaning, a system that relies on opinion, relationships, and other subjective criteria could result in more employees feeling less valued if they perceive they earned the reward but were passed over. Instead of having a competition among all employees working different jobs, an alternative is to establish the initiative so that each employee would be able to “control their own destiny.” That means each employee could receive the reward if certain benchmarks and/or standards are reached. If the commitment is made to proceed with such an initiative, an objective system of measurement is needed so that the employee could clearly understand what is expected to obtain the reward. Otherwise, employees could perceive the initiative as subjective, biased, and/or arbitrary.Regardless of the initiative(s) chosen, the proposal should include the following content:

• The parameters/standards/actions that the employee will take (e.g., filling in for an absent employee, working “x” number of peak busyness shifts over a particular period) to receive the reward.
• The rewards that will be given.
• The costs are associated with implementing the initiative.
• Argument behind why this initiative is feasible in this setting and with this workforce.
• Identification of potential obstacles for success; why could this initiative be implemented and still not provide the desired results?

PROJECT DETAILS

The following sections for this case study exercise include further description of the setting, operating schedule, manager and part-time worker job descriptions and categories. The quantity of part-time workers hired for each area and the quantity of workers from each category that is on duty at a given time is provided. In addition, the times of day and days of week they typically work as well as the duration of their shifts are indicated.

Facility Setting and Description

The facility that will be utilized for this case study is a multi-purpose facility in which the terms “ice arena” or “hockey arena” might be used. The activities that commonly take place would be ice sports such as hockey, figure skating, and recreational skating. The facility is approximately 180,000 square feet. Two arenas that each house an ice surface of 85×200 feet are the primary activity spaces. When the ice is removed, activities can be conducted on the concrete floor. During off-peak months, various events and programs such as trade shows, exhibitions, and circuses could be conducted.

Each arena consists of stationary spectator seating in the form of metal bleachers with a seating capacity of 1,000. Each arena has six locker rooms (four for hockey teams, one for referees and one additional room to be used on an “As Needed” basis (e.g., for girls participating on boys’ youth hockey teams). There are storage areas and a large garage area where the ice resurface machines are housed. Other areas not accessible to the public include mechanical rooms where the ice cooling equipment is housed. Public areas would consist of a large lobby in which numerous benches and tables are present for the convenience of the patrons. Accessible from the lobby is the concession stand, pro shop (equipment and merchandise sales), arcade, office space, fitness center, restrooms, and two multi-purpose rooms where staff meetings, birthday parties, and team banquets could be held.

Facility Operating Schedule

Many sport and recreation related businesses are open for business seven days a week and typically see most customer activity during weeknights (after 5pm, Monday through Friday) and weekends. On weekends, activity could start as early as 6am and continue as late as midnight or 1am during the peak season. This is when staff is most needed to cover these hours. The amount of customer activity will be at its peak from early December until early March. This is the peak period for youth hockey games, which increases the amount of spectator traffic as family members attend the contests. High school programs could rent space for their practices and games as well. Their games bring additional spectator traffic. It is also peak season for public skating sessions. A public skating session on a weekend afternoon during the winter months could attract as many as 300 paying customers for a two-hour window of skating time. 

Regular business hours (e.g., Monday-Friday from 8am-5pm) are typically the periods with the least amount of customer activity. During this time, most maintenance and cleaning activities occur. Deliveries from vendors also occur during this time. Therefore, there is a need for management and custodial personnel to be present during times of minimal customer activity.

Full-Time Manager Descriptions

The facility is overseen by a general manager and additional full-time, salaried assistant managers. The general manager and assistant managers participate in various aspects of the operation. It is not uncommon for each assistant manager to not only have a primary responsibility regarding some managerial aspect, but also “wear many hats” and participate in other aspects of the operation. For example, one of the assistant managers might be responsible for overseeing tasks in connection with human resources. This person would be responsible for writing and disseminating job descriptions, screening applicants, and conducting interviews. The other assistant managers could be responsible for overseeing facility maintenance/cleanliness, the concessions operation, the pro shop/retail operation and/or marketing/programming. In addition, full-time managers participate in other aspects of the operation as they should be able to step in and assist anywhere on an “as needed” basis. This would include driving the ice resurface machine, operating cash registers, distributing rental equipment, and spot cleaning.

At least one of the full-time, salaried staff members are present when the building is open for business. This would include coverage during regular business hours as well as weeknights and weekends. It is possible that during peak times of business, more than one manager could be present. It would not be uncommon for 4-5 full-time management members to be employed at this type of facility.

Part Time Staff Descriptions

Perry (2018) identified different categories of employees that seek part-time employment in commercial sport and recreation facilities and complexes. The first category consists of individuals who are looking for some work to keep busy and gain supplementary income. A retired individual, perhaps a senior citizen, would fall into this category. The second category consists of post-college aged workers with full-time jobs who want or perhaps need a second job to help pay bills, accumulate extra savings, etc. The third category would consist of high school and college aged individuals who are looking to gain work experience and obtain income. This demographic is typically working around their schooling.

Regardless of the demographic, these jobs are often not the primary focus in the employee’s life. Other aspects are higher on the priority scale; therefore, employees might not alter other life aspects (e.g., primary job, school, family commitments) to work these jobs. Because the employee is not intending to make a career out of the part time job in this setting, this could have an impact upon attendance and performance.

These part-time workers fulfill “front of the house” and “back of the house” positions. In this setting, front of the house positions consists of duties such as cash handling/cash register operation, serving food products, collecting participation fees, distributing rental equipment, monitoring customer conduct, and being present in the event customers have questions and/or need assistance. Front of the house positions that often exist in the setting include concessions, skate staff, pro shop/merchandise sales, and front desk workers/receptionists.

Back of the house employees largely contribute to the cleanliness and upkeep of the facility. In this setting, custodians and ice resurfacing machine drivers/building attendants are common types of back of the house workers. They have little interaction with customers and in the case of custodians, often work when few to no customers are present in the facility.

These employees are paid an hourly wage and could work as little as 10 hours a week or as many as 40 hours a week. Accumulated hours are monitored so that the employee does not exceed 40 hours a week. If 40 hours in a week are exceeded, overtime compensation of one and a half times the employee’s standard hourly wage would be paid. In many cases, the hourly wage could be at or slightly above the locally mandated minimum wage.

For this case study exercise, seven part-time worker categories exist, consisting of several front and back of the house positions. Several people are on the roster within each worker category. Not everyone who has been hired and appears on the roster is working at the same time. Saturday and Sunday will be the busiest days requiring the greatest amount of part-time worker participation. Key duties, the time of day and quantity of hours per shift that employees within each of these categories are typically scheduled, and worker demographics are provided.

Concessions

Concession stand workers are responsible for preparing and serving food and beverages. “Quick serve” foods are usually prepared and then held in a warming bin or warming rollers (e.g., pizza, popcorn, hot dogs). Some facilities might possess a deep fryer, which would allow workers to prepare items such as fries, mozzarella sticks, etc. Concessions workers work when customer traffic is heaviest (evenings and weekends), except for periods when school is out of session such as winter break. High school and college aged employees are common. Post college aged adults working part-time, perhaps around another full-time day job, also staff the concessions operation. One person will be on duty most of the time. During the periods of peak customer traffic, such as public skating sessions during the winter months, two people could be scheduled to work at the same time. Shift duration is commonly 4-6 hours. There could be 6-8 employees on the roster in this area.

Skating staff

The skate staff would consist of counter/desk workers who are responsible for collecting admission fees and distributing “skate passes” to patrons participating in public skating sessions. Skate passes are often colored stickers the patron can wear on their clothing so that staff can easily see they paid their admission fee for that public skating session. They would also distribute rental skates to patrons who do not own their own set of skates. The other type of worker in the skating staff category is the “skate guard.” These individuals ensure those who enter the ice have paid their admission, indicated by the skate pass they are wearing. They also watch for and report any injuries or incidents of dangerous behavior to management. This worker group commonly consists of high school and college age individuals. Their work schedule aligns with public skating sessions, which are typically on Saturday and/or Sunday. With a two-hour skating session, for instance, workers could be scheduled for a 3.5 to 4-hour shift. This duration allows for them to be on duty before customers arrive and allows for post-session cleanup, putting skates away, etc. The roster could consist of 4-8 employees in this category. 1-2 skate guards would be on duty for each session (2 during the busiest winter sessions) as well as 1-2 counter/desk workers (2 during the busiest winter sessions).

Pro shop staff

Merchandise such as tape, water bottles, mouthguards, sticks, helmets, and other equipment is commonly sold in the “pro shop.” These workers are responsible for operating the register and assisting customers. Some light cleaning within the area is periodically assigned. In some facilities, skate sharpening is offered, and the pro shop employees will sharpen customers’ skates. During slow periods, the pro shop staff often is charged with sharpening the rental skates that will be used during the public skating sessions. The pro shop would be open during the evening and weekends. This worker group commonly consists of high school and college age individuals. The shift duration could last from 4-6 hours. On weeknights, one person would likely be on duty. During the weekends, especially the times around public skating sessions, two people could be on duty. There could be 4-6 people on the roster within this worker category.

Fitness center workers

The facility in this case study has a fitness center on site. The fitness center would include equipment that would commonly be found at commercial fitness centers, such as treadmills, elliptical trainers, and free weights. Monthly and/or annual memberships could be sold. This area could be open from early morning until late evening (6am-11pm) seven days a week. Fitness center workers would ensure members have checked in, engage in light cleaning duties and conduct minor troubleshooting of equipment. These workers do not conduct personal training sessions. During the weekday mornings and afternoons, the workers would mostly consist of senior citizens or other post-college aged adults. High school and college aged individuals would typically work evening and weekend hours. Because this area is staffed seven days a week from early morning to late evening, 6-8 individuals could be on the roster for this position. One worker would be working at a time for a shift typically lasting 4-6 hours.

After hours reception desk

These workers would be on duty after regular business hours on weekdays and on weekends. This person would likely distribute keys for the locker rooms to hockey teams, provide information to basic inquiries (e.g., assigned locker room number), answer phone calls, and serve as a point of contact for patrons who report a circumstance in need of attention, such as cleaning up a spill, restocking paper products in restrooms, etc. The desk worker would contact the manager on duty and/or other worker groups to address the need. In some facilities, the desk worker might assume duties such as collecting fees and distributing passes for public skating patrons. Workers in this group could range from high school or college students to post college aged individuals and senior citizens. One person at a time would be on duty and there could be 3-4 people on the roster in this category.

Building attendant/ice resurface machine driver

Building attendants are responsible for resurfacing the ice for each new user group. In between ice resurfacing duties, they are responsible for surface cleaning in locker rooms, restrooms, spectator seating areas, and lobbies/foyers. Restocking restrooms and mopping up spills are among cleaning and light maintenance duties that a building attendant would be expected to perform. They are scheduled during times when user groups are present in the building; therefore, the schedule consists of mostly evening and weekend work. Building attendants are required to be a minimum of 18 years old because the job includes operation of the ice resurfacing machine. Middle-aged individuals working around a primary job could also be working in this role. One person would be scheduled to work in this capacity on a weeknight; however, two people could be scheduled to work on weekends during peak times. The shift duration would likely be 7-8 hours. There could be 4-6 employees on the roster.

Custodial

Custodians are responsible for the overall cleanliness of the facility. Much of their time is spent cleaning and restocking restrooms and locker rooms, emptying trash bins and cleaning spectator seating areas. These employees typically work when the building is not full of customers so that they can engage in deep cleaning activities. Working during regular business hours (e.g., Monday-Friday 8am-5pm) is common. They could also be scheduled for late night/early mornings on Friday night into Saturday morning and Saturday night into Sunday morning as the facility will typically be full of customers when the doors open on weekend mornings. Worker demographics could vary, ranging from post college age to semi-retired individuals. Some of these employees might be working this job along with another job. There could be 2-4 people employed in this category, with one person on duty at a time. A typical shift duration could be 4-8 hours. If a special cleaning or maintenance project is planned, more than one worker from this category could be scheduled.

APPLICATION TO SPORT MANAGEMENT

Regarding the application of this work to the educational setting, sport management students could find this case study exercise useful because it gets them to imagine themselves working in a setting and engaging in challenges they could face once they enter the workforce as a full-time, managerial employee. Commercial sport and recreation facilities and complexes exist all over the world; therefore, there is at least some likelihood that some will work in these settings. Therefore, it is important to expose students to situations they could experience within possible employment settings. Having students generate content that could be used in an actual setting would be useful because many could be overseeing part-time workers from various demographics and life situations at their respective workplaces.

Students who work in these settings will not only be faced with challenges related to staffing but could also be working in settings where there are not large amounts of financial resources available to them. Many of these facilities and complexes are smaller “mom and pop” businesses that do not generate massive amounts of revenue. Therefore, they will have to find ways to address a challenge with a limited amount of money (in this case study $1,000-$1,500 monthly limit) at their disposal.

The content students create in association with this case study could take the form of a written proposal and/or an oral presentation. In order to give them the opportunity to create the most extensive proposal possible, it is suggested that students create content for each of the three initiatives (survive the day, survive the season, and performance). As a middle level manager who was hired by a superior, the student would report to that individual or perhaps several individuals who occupy a higher position in the organizational chart. For this case, the student could present the content to the instructor of the course who would represent the upper-level member of management. It is suggested that if feasible, managers from a local facility or complex be invited to participate in the presentation of the proposal. Their presence and scrutiny would add an additional layer of authenticity to the endeavor. Furthermore, the instructor might wish to reach out to managers of local facilities and complexes to see if they would like for students to create a proposal specifically for their operation. The manager would possibly first appear as a guest speaker and share details of the operation with the students. Students could use that visit to ask questions and gain a better understanding of the operation and then develop a plan for that manager.

Regarding the execution of the students’ proposal in the “real world,” it is likely that costs and personnel limitations would be presented as reasons as to why these ideas would not reach the execution stage. Therefore, part of the challenge for students is to create a plan that would be financially feasible for a small business as well as a plan that could be executed by a single manager or perhaps a small managerial team of 2-4 people. In closing, it is hoped that this case study exercise will benefit faculty seeking content to add to their courses. This case study could be executed within courses focusing on human resources management, facility management, and/or financial management. Because a large quantity of these operations exists, it is possible that students will secure employment in them. Therefore, this endeavor can help to further prepare students for managing a predominately part-time workforce within commercial sport and recreation facilities and complexes.