An application of means-end theory to analyze the college selection process of female athletes at an NCAA division II university
Jeffrey J. Fountain, Nova Southeastern University
While considerable academic attention has been given to the college selection process of student athletes, it has typically relied strictly on survey responses to determine the relative importance of numerous factors. This research applied means-end theory to the problem of understanding college selection among female student athletes at an NCAA Division II university. Through interviews with participants (N=25), the researchers were able to utilize the laddering technique (Reynolds & Gutman, 1988) to identify not only attributes of the university that were salient to the participants as they made their college selection, but also to probe deeper to determine the underlying values that made the factors important. The values cited by participants were security, achievement, belonging, and fun and enjoyment. This study highlights the function of means-end analysis to investigate college selection among student athletes going beyond the superficial identification of important factors. Via means-end interviews, researchers can determine why varied factors are important to individuals.
Review of Literature
College selection is often a difficult process for students in general and is even more complicated for student athletes, particularly those who are recruited by numerous schools (Klenosky, Templin, & Troutman, 2001). To date, considerable academic attention has been paid to assessing the relative importance of factors student athletes consider during their college selection process. The traditionally used method has been to present student athletes with a survey through which various factors were rated. The factors receiving the highest mean scores were then considered to be the most important to the prospects at the time that they made their final college selection. Factors that were commonly cited as important in the college-selection literature in regard to student athletes were concisely detailed in Kankey and Quarterman (2007), and included: (a) opportunity to play (Forseth, 1987; Johnson, 1972; Konnert & Geise, 1987; Slabik, 1995); (b) academic factors (Bukowski, 1995; Cook, 1994; Forseth, 1987, Mathes & Gurney, 1985; Reynaud, 1998; Slabik, 1995); (c) amount of scholarship (Doyle & Gaeth, 1990; Ulferts, 1992); and (d) head coach (Cook, 1994; Mathes & Gurney, 1985; Slabik, 1995).
Recent studies in this area utilized the traditional method for college selection studies. In both studies, Finley (2005), and Kankey and Quarterman (2007), original surveys were constructed and tested for validity and reliability. Surveys were then distributed in packets to coaches with an accompanying cover letter, instructions for administering the survey, and an addressed and stamped return packet. Both studies utilized five-point scales to elicit scores intended to reflect relative importance of numerous factors. Kankey and Quarterman (2007) elected to use a scale ranging from 5 (extremely important) to 1 (unimportant), while the scale used by Finley (2005) was a traditional Likert scale, ranging from 5 (very important) to 1 (very unimportant), with a neutral category.
Karney and Quarterman (2007) surveyed members of NCAA Division I softball teams in Ohio. Participants (N=196) represented 10 of the 11 programs in the state. The descriptive analysis demonstrated that this population considered availability of major or academic program, head coach, career opportunities after graduation, and social atmosphere of the team to be the most important college choice factors, with the mean score for each being above 4 (very important).
Finley (2005) sought to determine the most salient aspects of college selection among NCAA Division III cross country runners (N=427) from around the country. Results indicated that academic reputation, major or degree program, atmosphere of the campus, and the success of the cross country program were the most important. Finley (2005) also determined that the importance of team-related factors was related to the gender and ability of the athletes. Finley split the sample by gender and then subdivided each gender-group into higher and lower ability groups based on the best cross country time each participant had recorded in high school. Several factors proved to be more important to higher ability males than the other groups: The team’s performance in the prior season, the team’s performance over the last several seasons, the performance of individuals on the team last year, and the number of award-winning athletes from the program were all more important to higher-ability males than to lower-ability males or female cross country runners in both the higher and lower ability groups.
While the aforementioned research was important and contributed to the understanding of the college selection of student athletes, it did not address the question of why these factors are important. Klenosky, Templin, and Troutman (2001) introduced a new strategy for assessing college selection criteria with an eye for understanding the underlying values of the student athletes at the time they selected a college. Specifically, the researchers sought to address the “why” question through interviews with 27 NCAA Division I football players at a single university. Their application of means-end theory (Gutman, 1982) demonstrated that college-selection research can move beyond the survey format to answer the more robust question of why particular factors are important to specific participants. The football players described such factors as facilities, the coach, schedule, and academics as important. Players linked these factors to such consequences as getting a good job, personal improvement as a player, playing on television, and feeling comfortable. In turn, these consequences supported the football players’ values of feeling secure, a sense of achievement, a sense of belonging, and having a fun and enjoyable experience. While Klenosky, Templin, and Troutman (2001) successfully introduced Gutman’s means-end theory to the study of college selection by student athletes, they acknowledged that further studies should explore other levels of competition, and female student athletes. This research sought to make that contribution to the college selection literature.
Developed by Gutman (1982), means-end theory allows researchers to explore consumer choice beyond the superficial level to understand the emotional underpinnings that drive consumers’ decisions. Through interviews, researchers guide participants through levels of abstraction, moving from the superficial factors that guide their choice, to the consequences that they perceive will arise (consumers seek to maximize positive outcomes) from their choice, and finally to the personal values they are attempting to reinforce. From each attribute of a program or school that an interviewee describes as important, a means-end chain is created to explore the interconnections between the attribute, the anticipated consequences that arise from the attribute, and finally to the personal value being reinforced. The defining aspect of an interview utilizing this theory is to present the participant with the simple question, “Why is that important to you?” After they name a factor or attribute that was important in their college selection, the researcher simply seeks to determine why that factor was important. This generally leads to a connection to a consequence. Asking why the consequence was important leads into further abstraction, to a statement of a value.
According to the theory, individuals base decisions on factors that are likely to lead to desired consequences (Gutman, 1982). The privileging of one consequence over another reflects the value set of the person empowered with the choice, and they will make selections that reinforce what they have deemed valuable (Klenosky, Templin, & Troutman, 2001). While two athletes might cite the location of a school as an important factor on a traditionally used survey format, it would be unclear whether they value location because of proximity to family, the effect of weather on their sport performance, preference for a rural or suburban lifestyle, or for myriad other reasons. Through the application of means-end theory, researchers can make this determination. As applied to college selection, for example, an athlete might rate facilities as an important factor (attribute) in her college selection. Further questioning (via the “why is that important” question) can elicit the response that facilities were import because she believed it would help her play better (consequence). Finally, she might describe that playing better would reinforce her desire for personal achievement (value). See Table 1 for an example of interview responses and the corresponding coding.
Example of two interview ladders and the corresponding coding for each
The present study sought to apply means-end theory to determine the attributes, consequences, and values that underpinned college selection for female student athletes at an NCAA Division II institution.
Semi-structured interviews were conducted with two researchers and individual student athletes. The participants were asked to recall the colleges that they seriously considered as they made their final college selection. Participants were then asked to list factors (attributes) that they relied on as they selected their college over their other finalists. The researchers then utilized the laddering technique as described by Reynolds and Gutman (1988) and later applied to student athletes and college selection by Klensoky, Templin, and Troutman (2001) to create means-end chains, in which each attribute was explored via the question, “Why is that important to you?” This would elicit a response suggesting how this attribute would benefit the participant (consequence). Then the “Why is that important to you?” question would be used to move the participant into deeper reflection, moving from the consequence to a personal value. Participants would create from two to four chains and interviews generally lasted ten to fifteen minutes.
To elicit the most thoughtful and honest answers possible, the researchers utilized the interview methods suggested by Reynolds & Gutman (1988). These included conducting interviews in a non threatening environment (a library area was used, which represented a more neutral site for participants than would a professor’s office or a classroom), making an effort to position the participant as the only expert regarding their college selection, with emphasis being placed on reassuring them that there was no right or wrong answer, and showing interest in responses while refraining from giving cues suggesting judgment. Following each interview, the researchers used interview notes to create means-end chains, which connected each attribute cited by the participants with the corresponding consequences and values stemming from it. Discrepancies were resolved jointly, relying as strictly as possible on key words and phrases used by the participants and recorded in the interview notes.
The participants in this study were 25 female student athletes at an NCAA Division II university in Florida during the 2005-2006 academic year. Participants represented a variety of sports, including basketball, soccer, softball, golf, tennis, rowing, and cross country.
In total, 77 means-end chains were created, an average of 3.08 per participant. Coding of the means-end chains revealed eight attributes cited as important to the selection of the student athletes’ current college. These attributes led to eight potential consequences, which, in turn, led to four values.
Summary of all attributes, consequences, and values identified throughout the interview process
Using the coded data, an implication matrix was constructed (Table 3) as a summary of the connections between attributes, consequences, and values. In addition to showing the number of participants that mentioned a concept (under N), the matrix also lists the number of total times the concept was mentioned. Each cell reflects the number of times the concept was mentioned. For example, location linked to the consequence of feel comfort (C1), three times and connected to the consequence of adventure (C3) twelve times. Location also connected to the value fun and enjoyment (V1) fifteen times. The implication matrix was then used to construct a Hierarchical Value Map (HVM).
Implication Matrix for female student athletes’ college selection
on the team
|C4||Get a Good Job||9||9||3||1||5|
|C6||Friend & Family||7||8||2||5||1|
As information from the implication matrix was transferred into the HVM, the researchers selected a cutoff level of two. A cutoff level establishes how frequently a connection had to be made to be depicted in the HVM. Thus, only connections made two or more times are illustrated with a line. Eliminating connections made only one time reducing clutter in the HVM. To assist the reader in interpreting the HVM, an illustrative example is presented (Figure 1). The complete HVM follows (Figure 2). Consistent with the literature (Klenosky, Templin, & Troutman, 2001), values are presented at the top of the map to represent their abstract nature in college selection (they appear within triangles and are spelled with all capital letters). Consequences are represented across the middle (within circles and beginning with a capital letter), and attributes appear at the bottom (within rectangles and all lower case letters) to reflect that they were merely the beginning point in each chain and are the most superficial level of information gathered. Further, the lines between attributes, consequences, and values represent the frequency of the connection between these concepts (more frequent associations depicted with thicker lines). The size of each shape also reflects the number of participants mentioning it, with more frequently mentioned concepts dominating more space. Finally, the first number in each shape reflects the number of participants that mentioned the concept, while the number in parenthesis is the number of times the concept was mentioned in total, reflecting that some concepts would be mentioned multiple times by a single participant.
Figure 1. An illustrative example of an HVM section
Figure 2. Hierarchical Value Map for female student athletes’ college selection
Analysis of the HVM revealed several noteworthy findings. First, location was a primary attribute for the selection of this university over other universities the athletes considered as they made a final decision. In fact, 39% of all the chains created in this study began with the attribute of location. While it might not be surprising that a university in the state of Florida is selected for its location, this fact underscores the importance of a means-end analysis. While a college selection survey would also reveal that location was important, it would not discover the true reason for the importance of this attribute. The means-end analysis demonstrated that the attribute of location was important for several different reasons. Of the 30 chains beginning with location, 12 went to the consequence of adventure and then continued on to the value of fun and enjoyment. Other participants indicated that location was important because it kept them close to friends and family, which had a strong connection to the value of security. Others expressed that they simply are comfortable here, which largely connected with fun and enjoyment. Finally, some participants (in outdoor sports) noted that the weather in Florida would allow them to improve their sport performance (largely due to an extended season), which supported the value of achievement.
The different values that underpinned the importance of location supported the belief that college selection is a complicated process and that a single attribute of a campus can be important to prospective student athletes for a wide variety of reasons. This fact should be particularly interesting to coaches who spend considerable time and effort in the recruitment process and could misinterpret a prospects’ motivation for selecting a particular university. For example, coaches might feel confident that a student athlete selected a college because of location and may even presume to know that it is related to a consequence, such as improving sport performance, whereas in the mind of the student athlete, lying on the beach might be the true motivator because she is more driven by her value of fun and enjoyment than by the value of achievement.
Second, the attribute of receiving an athletic scholarship was also frequently mentioned. It was important to 16 of the 25 participants (64%). Predominantly it led to the consequence of financial comfort, which, in turn led to the value of security. For a few participants, however, the consequence of financial comfort led to the value of achievement, which reflected their belief that financial comfort was essentially earned through their years of dedication to sport participation. Comments made during the interviews suggested that the participants viewed the scholarship as a literal indication that they had achieved within their sport and that their achievement became measurable and worthwhile through the scholarship offer. Participants reported being offered scholarship packages of widely varying values and thus scholarship became an important attribute in differentiating between schools. The Klenosky, Templin and Troutman (2001) study did not reveal scholarship as an important attribute among the Division I football players because each participant in the sample reported being recruited by over 20 schools and thus scholarship was likely a non-issue in differentiating between schools.
Third, the attributes of the coach and academics were mentioned by surprisingly few participants. These attributes were seldom used by participants to differentiate their school from others at the time they made their final selection. Still, it is interesting to see that these attributes trailed location and scholarship by a wide margin. For the seven participants who mentioned academics, all of them linked it to the consequence of getting a good job, as opposed to more altruistic notions such as gaining knowledge or growing as a person.
Fourth, the consequence of feeling comfort was frequently mentioned and stemmed from a variety of attributes. School size, location, a friend on the team, and the coach were all attributes that seemed to assure the participants that this school would be a good fit for them and provide a place in which they would feel comfort. This information is valuable for coaches who actively recruit prospects. It is possible that a key to securing recruits is in convincing them that the attributes of the college, team, and campus will help the prospect feel comfort.
Fifth, the value of fun and enjoyment underpinned the college selection for many participants (it was mentioned by 20 of the 25 participants (80%), and several participants had multiple chains end with this value). However, the source of fun and enjoyment was extremely varied. At the time the college selection was made, participants believed that playing time, adventure (from location), proximity to friends and family, a comfortable atmosphere, and opportunity to get a good job all led to the possibility of fulfilling the value of fun and enjoyment.
This study contributes to the college selection literature and furthered the work of Klenosky, Templin, and Troutman (2001) to utilize means-end theory to determine the values that student athletes rely on in this process. However, there were limits to the study. Most notably, it only represented student athletes from one university and results do not generalize to female student athletes overall. Different results could occur among student athletes at other schools based on such traits as school size, region of the country, and NCAA division.
College selection is a complicated and difficult process for student athletes, which is often made even more confusing by the recruitment process. While traditionally researchers have sought to understand college selection by drawing from sizable data sets gathered via surveys, that method fails to explore fully the complexity of any given attribute (such as location). By applying means-end theory researchers can probe further and determine the values on which prospects are basing their selection. Further, a general understanding of means-end theory could be important for coaches to improve the process of attracting prospects in an increasingly competitive college sports climate. It also can assist coaches in understanding what is important to the student athletes once they matriculate to campus.
For the participants in this study, security, achievement, belonging, and fun and enjoyment were the guiding values for college selection. Future research should extend the use of means-end analysis to student athletes in other contexts, for example by sport, NCAA division, and region of the country.
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Correspondence for this article should go to Peter Finley, H. Wayne Huizenga School of Business and Entrepreneurship, 3301 College Avenue, Fort Lauderdale-Davie, Florida 33314, (954) 262-8115, firstname.lastname@example.org.