A Case Study Exploring Self-Team Evaluations and Feedback through Team-Designed Behavior Scales

Submitted by Robert Brill, Fernando Cifuentes and Logan Stano

Robert Brill is an Associate Professor of Psychology at Moravian College where he teaches courses and conducts research in Industrial / Organizational Psychology and Sports Psychology. He also consults with a number of organizations in the Lehigh Valley area of Pennsylvania. Fernando Cifuentes and Logan Stano are Psychology majors and student researchers at Moravian College.


PURPOSE: This case study set out to explore a feedback intervention that incorporated team-generated scales created from best practice research principles from industrial / organizational psychology.  METHOD: A college men’s soccer team developed behaviorally-based anchored rating scales on 14 performance dimensions, and then provided self and team member ratings on each dimension.  Each player received feedback on team average ratings about them relative to self-ratings.  Player perceptions were assessed prior to scale development, prior to ratings, and after feedback was received.  RESULTS:  Findings indicate that the experience was challenging but positive; perceptions of potential and current ability changed significantly in opposite directions between ratings and feedback suggesting that players experienced a simultaneous improvement in motivation and reality check on their perceived potential.  CONCLUSION: The data suggests that this feedback intervention may be a worthwhile endeavor to help motivate individuals and strengthen team cohesion.  APPLICATIONS IN SPORT:  In order to supplement a coach’s feedback and unify teammate performance expectations, the creation and administration of behavior-based self and peer ratings may be a needed and viable option.  If so, this case study offers a good model to attempt such an intervention.